Highfield Level 2 Award in Conflict Management (RQF)
Conflict Management
- Supported by our market leading training book
- Can be supported by our award winning e-learning
- Used by some of the biggest customer-facing businesses in the county
- Will instil confidence in staff facing the public
£11.00 excl. VAT
£13.20 inc. VAT
£11.00 excl. VAT
£13.20 inc. VAT
50+
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£12.00 inc. VAT Buy 50
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100+
quantity
£9.70 excl. VAT
£11.64 inc. VAT Buy 100
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Best Value
250+
quantity
£9.10 excl. VAT
£10.92 inc. VAT Buy 250
save £570.00
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Give staff the skills to resolve conflict effectively and respectfully.
Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.
The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general....
- Assessment methodMultiple-choice examination
- Credit value2
- Guided learning hours (GLH)11
- Learning aim reference60006705
- Qualification number600/0670/5
- RegulatorOfqual, CCEA, Qualifications Wales
- Total qualification time (TQT)16
