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Customer Service Handbook

Customer Service

  • An invaluable introduction to providing outstanding customer service
  • Essential for those that interact directly with customers
  • Covers all learning outcomes of the level 2 award in customer service
  • Ideal for supporting in-house training
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This easy-to-read customer service handbook is the ideal resource to support customer service training. In addition to covering the entire learning outcomes of the level 2 award in customer service, it can also be used to support in-house training programmes.

In addition to this, we believe that it is essential reading for anyone that works in a customer-facing role and acts as the perfect introduction to good customer service practices.

Topics covered include:...

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  • Author
    David Borrett
  • Format
    A5 firmback, gloss finish
  • Illustrations
    Full colour illustrations & photos
  • ISBN
    978-1-910964-52-1
  • Pages
    32
  • Published
    January 2017, 3rd Edition
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