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Qualify at Home - FAQ's

Get the answers to your Qualify at Home questions and be confident in offering your learners and staff an innovative distance learning and assessment solution.

What documents can be accepted for ID verification?

Any valid documents with a picture, such as an ID card, driving licensce or passport.

What are the exam conditions?

All exam conditions are detailed in our Learner Policy, please ensure you have read this prior to taking your exam. We’ve also created a quick pre-exam reference guide to get you started, available here.

Can I have a break during the exam?

Breaks are not permitted during the examination. You can request a special consideration prior to your examination should you feel you may require a break during your examination. These must be authorised beforehand by Highfield.

Can I contact someone during the exam?

You are only allowed to get in touch with the tech team via the tech support chat window or, your proctor during a live proctored exam. 

Can I visit external web pages?

You are not permitted to visit any other webpage. You should not deviate from the onscreen instructions.

What to do if my phone gets disconnected?

If your phone is disconnected, you will be notified and asked to re-scan the QR-Code. If your phone refuses to work, please close and re-open the ProctorExam app or restart your smartphone.

When do I receive my results?

You will receive a preliminary result at the end of your examination. This is subject to quality assurance at Highfield.

What happens after I have taken my exam? When will I receive my certificate?

Once your exam has been completed, providing there were no issues raised during the invigilation of the exam, your results will be released to the training provider. They will be in contact with yourself to give you your result and distribute your electronic certificate should you have passed.

How can I start my exam?

You will receive an email from Highfield where you will find a link to start your exam.

What should I do if I did not get an email with the exam link?

Please contact Highfield. Call 01302 363277 or email support@highfield.co.uk

Do I need a specific browser?

The Highfield platform requires you to use the latest version of Google Chrome. Check your browser here.

You should also ensure that Google Chrome is set to your default browser. See how to do this by clicking here.

What do I need to take my test?

You will need: a computer/laptop, smartphone, ID verification documents, strong internet connection and if allowed, external materials such as calculators, textbooks, pen and paper.

What operating system do I need?

You can use Windows 7 and higher, Mac OS X and higher and most Linux distributions (64-bit Ubuntu 14.04+, Debian 8+, openSUSE 13.3+, or Fedora Linux 24+).

What mobile phone should I use?

Android 4.1+ and iOS 8.0+ smart devices – smartphone or tablet – with a camera are supported. Check your operating system here by using your mobile phone.

What about my internet connection?

A stable internet connection is required. We recommend a minimum of 1.5Mbit/s upload, 10Mbit/s download, ping under 25 ms. Check your internet speed here. 

How can I check if my webcam is working?

Simply visit this page and follow the instructions. If you see your image, you’re all set!

How can I check if my microphone is working?

Simply visit this page and follow the instructions If you can see a wave, you’re all set!

Who is going to be able to access my personal data?

Highfield will process your personal data in line with Highfield’s privacy policy and relevant GDPR legislation.

What information can a proctor access?

Highfield and ProctorExam respect your privacy and comply with UK and EU privacy laws. We do need to record the video feeds and monitor computer activities, in order to confirm that the exam conditions are in accordance with government guidelines. A proctor cannot look at your files without a notification. Everything is registered in the log files. 

Do I need to download any software on my computer?

No! Highfield’s services are completely web-based. You do need, however, a Google Chrome extension which will activate the screen sharing function. 

Do I need to make any firewall changes? 

Our invigilation system will work with most standard firewall configurations. If you encounter difficulties, please ensure that the following URLs and ports are allowed.

https://eu-central-1-proctorexam-uploads.s3.eu-central-1.amazonaws.com/ (port 443)

wss://efs-eu1-signaling.proctorexam.com/ (port 443)

wss://efs-eu2-signaling.proctorexam.com/ (port 443)

wss://efs-eu3-signaling.proctorexam.com/ (port 443)

wss://efs-eu4-signaling.proctorexam.com/ (port 443)

wss://eu-central-1.ws.pr.proctorexam.com/production (port 443)

coturn-eu2-signaling-alb-bc05d31744a49bdd.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)

coturn-eu1-signaling-alb-1d66e190b12cd488.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)

coturn-eu3-signaling-alb-cb15528bf1565b32.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)

coturn-eu4-signaling-alb-8254acbabe8632e4.elb.eu-central-1.amazonaws.com/ (ports 443 and 3478)

If you are using Highfield Core, the following URLs must also be permitted:

How does the ID verification happen?

When going through the exam, check the requirements. One step will require the examinee to show their ID card to the webcam of the computer and take a snapshot. That snapshot will be saved.

For more information on our distance learning and assessment please contact us today. Call 01302 363277 or email info@highfield.co.uk