Highfield   |   Qualifications   |   Conflict Management   |   Highfield Level 2 Award in Conflict Management (RQF)
conflict management qualification

Highfield Level 2 Award in Conflict Management (RQF)

Conflict Management

  • Supported by our market leading training book
  • Can be supported by our award winning e-learning
  • Used by some of the biggest customer-facing businesses in the county
  • Will instil confidence in staff facing the public
£10.50 excl. VAT
£12.60 inc. VAT

Assessment format: E-assessment

  • E-assessment
  • Paper-based
£10.50 excl. VAT
£12.60 inc. VAT

50+

quantity

£9.75 excl. VAT

£11.70 inc. VAT

Buy 50
save £45.00

100+

quantity

£9.25 excl. VAT

£11.10 inc. VAT

Buy 100
save £150.00
Best Value

250+

quantity

£8.75 excl. VAT

£10.50 inc. VAT

Buy 250
save £525.00

Give staff the skills to resolve conflict effectively and respectfully.

Not all customer facing roles are the same, and sometimes dealing with the public can have its challenges, particularly when handling issues and complaints.

The Highfield Level 2 Award in Conflict Management (RQF) has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general....

Read more
  • Assessment method
    Multiple-choice examination
  • Credit value
    2
  • Guided learning hours (GLH)
    11
  • Learning aim reference
    60006705
  • Qualification number
    600/0670/5
  • Regulator
    Ofqual, CCEA, Qualifications Wales
  • Total qualification time (TQT)
    16
You may also like