Give your team the skills needed to operate effectively in retail.

Working in a retail environment can be a demanding but rewarding role. It’s important therefore that team members have the understanding of their responsibilities and what is required of them.

The Highfield Level 2 Diploma in Retail Skills (RQF) has been designed to support learners who are already working in roles such as sales assistant or stockroom assistant or aiming to. The qualification contains a huge 80+ optional units that learners can choose from, covering roles as varied as receiving goods and materials to processing fish or choosing merchandise to feature in visual displays.

The qualification is also nationally recognised and supported by our marketing leading training resources.

Topics include:

Work effectively in a retail team
Place goods and materials into storage in a retail environment
Assemble products for display in a retail environment
Identify and report the presence of pests
Diseases and disorders
Promote loyalty schemes to customers in a retail environment
Promote a retail store credit card to customers in a retail environment
Reduce security risks in a retail environment