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Apprenticeship Standard (Level 3) Customer Service Specialist Apprenti-kit

Apprenticeships

  • Supports the delivery of the Level 3 Customer Service Specialist Apprenticeship Standard
  • Available in Apprenti-kit and Apprenti-kit Plus formats
  • Includes a textbook and workbook for each module
£40.00 zero VAT

Highfield kit format: Hardcopy kit

  • E-kit
  • Hardcopy kit
£40.00 zero VAT

This Apprenti-kit is a learning resource written to support the required knowledge, skills and behaviours of the Level 3 Customer Service Specialist Standard.

Included in the Apprenti-kit:

  • a welcome booklet
  • text and workbooks for each module
  • a skills and behaviours activity pack
  • a guide to command verbs
  • an end-point assessment support guide

E-kit...

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