This qualification has been transitioned from the QCF to the RQF. During this transition, no major changes were made to the content or assessment method.
Who is this qualification for?
This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification forms both the knowledge and competency requirements of the SASE Framework Intermediate Apprenticeship in Customer Service and can also be taken on a stand-alone basis.
How long will it take?
To complete this qualification learners should expect to undertake between 245 guided learning hours .
These include understanding customer service delivery, the relationship between customer service and a brand, the management of customer service information, being able to manage their own time and workload, fulfil a personal development plan, communicate with customers in writing and promote additional products and/or services to customers.
This qualification is assessed by a portfolio of evidence.
Invaluable support for your learners
Highfield Products provides some fantastic training materials that we think your learners will love when taking this qualification. Simply visit customer customer service apprenti-kit for full information.