Highfield Level 1 NVQ Award in Contact Centre Operations (RQF)
Customer Service
- Used by some of the leading brands in the UK
- Key qualification for organisations who provide exceptional customer service
- Covers the vital knowledge needed for effective customer service
- Supported by our high-quality training resources
£33.00 excl. VAT
£39.60 inc. VAT
£33.00 excl. VAT
£39.60 inc. VAT
50+
quantity
£30.50 excl. VAT
£36.60 inc. VAT Buy 50
save £150.00
save £150.00
Best Value
100+
quantity
£28.50 excl. VAT
£34.20 inc. VAT Buy 100
save £540.00
save £540.00
Effectively develop and train your contact centre team.
Contact centres are an increasing facet of daily business, so it’s important that those working in one have the skills necessary....
- Assessment methodPortfolio of evidence
- Credit value12
- Guided learning hours (GLH)35
- Learning aim reference60147842
- Qualification number601/4784/2
- Total qualification time (TQT)120
