Keep at the forefront of customer service with this leading qualification.

Customer service is perhaps one of the most vital aspects in business today. Years or even decades of hard-won business reputation can be lost by bad customer service.

The Highfield Level 1 Certificate in Customer Service (RQF) will help ensure that never happens to your business. Designed to prepare learners for employment and those already working in a customer service role, this qualification is applicable to a number of work environments and covers important customer service concepts such as customer requests and communication to speaking to customers on the phone and after sales needs.

Topics include:

Communication in customer service
Details of customer service problems
Deal with customer queries, requests and problems
Communicate with customers in writing
Deal with incoming telephone calls from customers
Process information about customers
Meet and welcome visitors in a business environment
Contribute to sales activities in a contact centre
Use specific features of contact centre systems and technology
Processing sales orders
Meeting customers’ after sales needs