Build your learners’ skills in customer service with this vital qualification.

Customer service is an integral part of every business today. Many businesses pride themselves on the quality of their customer service delivery and the impact it has on customer retention. As a result, they understand and appreciate the effect high-quality customer service training can have on their business.

The Highfield Level 3 Diploma in Customer Service (RQF) has been developed to give learners the high-level customer service understanding and skills that businesses today are increasingly looking for in their team.

Designed for learners new to senior customer service roles or those wishing to improve their skills, the qualification is based on Highfield’s expert understanding of customer service and our own reputation for excellence in the field.

It forms the knowledge and competency requirements of the SASE Framework Advanced Apprenticeship in Customer Service, or can be taken as a nationally recognised standalone qualification.

Topics include:

Supporting customer service improvements
Using service partnerships to deliver customer service
Negotiating in a business environment